Privacy Policy
Version 1.1 · Effective date: 4 November 2026
This policy explains how Higher Detail Limited collects and uses personal information when you use the HerSpace app, and the rights you have.
Who we are
Higher Detail Limited is the controller of your personal information.
- Company number 10640477, registered in England and Wales
- Registered office: 7 Crossbrook Street, Cheshunt, Waltham Cross, EN8 8EB, United Kingdom
- Email: privacy@higherdetail.com
Our representative in the European Union is Giannis Takaki, [ADDRESS IN THE EU], [EMAIL]. You can contact them instead of us about anything in this policy.
HerSpace is for adults aged 18 and over. If we learn that an account belongs to someone under 18, we will close it.
What we collect and where it comes from
| Information | Examples | Source |
|---|---|---|
| Account | Email address, password (stored securely by our sign-in provider), and the identifier of any account you choose to sign in with | You, or the sign-in service you choose |
| AI requests | Messages you send, the conversation so far or a summary of it, your chosen communication style, role-play scenes, and for Pro subscribers up to three short excerpts from your saved Proof | You, when you use AI features |
| Subscriptions | Plan, purchase and renewal status, transaction identifiers | The app store and our subscription provider |
| Technical | Account ID, device type, operating system, app version, daily AI request counts, AI response times and usage measurements | The app and our servers |
| Enquiries | Your name, email address and what you send us by email or through the contact form on our website | You |
| Website visits | Pages you view on our website, the page that sent you there, your browser, device type and approximate country. Our website does not use cookies. | Your browser, when you visit our website |
What stays on your device. Your check-ins, journal, worries, Proof, photos, Brave Moments, Companion conversations, profile, calendar events and settings are stored only on your device. We cannot see them. They leave your device only when you send them to an AI feature, share an export, or your device is backed up under your device's backup settings.
The app asks for device permissions only for features you choose: your calendar (read only), photos, the microphone (speech is turned into text on your device and is not uploaded or saved), notifications, and your device's face or fingerprint unlock or passcode for app lock. You can change these in your device settings at any time.
The app stores information on your device that it needs to work, such as keeping you signed in. It does not use device storage for advertising or tracking.
How we use it and our legal bases
| Purpose | Legal basis (UK and EU GDPR) |
|---|---|
| Creating and running your account and providing the app | Contract |
| Processing information about your wellbeing or mental health | Your explicit consent |
| Sending your content to our AI provider for AI replies and role-play | Your consent, and explicit consent for any health information |
| Usage statistics sent to the provider of the on-device tool the app uses to pick relevant Proof | Your consent, given as part of your AI permission |
| Processing subscriptions | Contract, and legal obligation for records we must keep |
| Checking which features are available, keeping the service secure, fixing faults, applying fair-use limits on AI requests and measuring AI service performance | Our legitimate interests in running a safe and reliable service |
| Counting visits and pages viewed on our website | Our legitimate interests in understanding how our website is used |
| Responding to enquiries and privacy requests | Legitimate interests or legal obligation |
What you must provide. An email address, or an account with a sign-in service you choose, is needed to create an account. Wellbeing features need your wellbeing consent, and AI features need your separate AI permission. Everything else is optional. If you do not give a consent, the features that depend on it are unavailable.
Automated decisions. We do not make decisions about you based solely on automated processing that have legal or similarly significant effects.
Who we share it with
| Recipient | Purpose |
|---|---|
| Our server and sign-in provider | Account sign-in and our server functions |
| Our AI provider | AI replies and role-play |
| Sign-in services you choose | Signing you in |
| The provider of our on-device text-matching tool | Usage and performance statistics (such as device model, operating system, processing times and errors) when the app picks relevant Proof on your device |
| The app store | App distribution, payments, sign-in if you choose it, and notifications |
| Our subscription provider | Managing your subscription |
| Our analytics provider | Checking which features are available and measuring AI service performance |
| Our website analytics provider | Counting visits and pages viewed on our website, without cookies |
| Our email provider | Delivering messages you send through the contact form on our website |
| Our website security provider | Checking that messages sent through the contact form on our website come from a person |
These providers process information on our behalf under contracts that require them to protect it to the same standard as this policy. Our AI provider keeps AI requests and replies for up to 55 days to detect misuse. Contact us if you would like the names of our providers. We may also disclose information where the law requires it.
We do not sell your personal information or use it for advertising. No other party collects information about your activity across other apps or websites through HerSpace.
International transfers
Some providers process information outside the UK, including in the United States. Where they do, we rely on UK adequacy regulations, including the UK–US data bridge where the provider is certified, or on the ICO's International Data Transfer Agreement or Addendum to the EU standard contractual clauses. Contact us for a copy of the safeguards.
How long we keep it
| Information | How long |
|---|---|
| Account information | Until you delete your account |
| Daily AI request counts | Replaced each day and deleted with your account |
| Security and technical logs | Up to 30 days, unless needed for an ongoing security investigation |
| AI service measurements (no message content and no account ID) | Up to 7 years |
| AI requests held by our AI provider | Up to 55 days |
| Our subscription records | Until you delete your account. The app store and our subscription provider keep their own purchase records under their own policies. |
| Enquiries | Up to 2 years after we last reply, unless the law requires longer |
| Website visit statistics | Full detail for 7 days, then a reduced sample available to us for up to 6 months |
Information on your device stays until you delete it, delete your account, or remove the app.
Your rights
You have the right to access, correct, delete, restrict or obtain a portable copy of your personal information.
Right to object. You can object at any time to processing based on our legitimate interests.
Withdrawing consent. You can withdraw your wellbeing consent or AI permission at any time in the app under Me → Privacy, or by emailing us. This does not affect processing before you withdrew.
Deleting your account. You can delete your account and data in the app under Me → Account → Delete my account and data. This deletes your account from our servers and your HerSpace data on that device. You can also export your journal and Proof as text files before deleting.
What deletion doesn't reach. Deleting your account does not remove HerSpace data on any other device you have used, or copies in your device backups, which your backup settings control. The app store, our subscription provider, our analytics provider and our AI provider keep their own records for the periods above. Email us and we will help you ask them to delete what they hold.
Your subscription. Deleting your account does not cancel your subscription. Cancel it in your App Store subscription settings to stop it renewing.
To exercise any right, email privacy@higherdetail.com. We will respond within one month.
US state privacy rights
Depending on the state you live in, you may have the right to confirm whether we process your personal information and access it, correct it, delete it, and obtain a copy of it. The personal information we process includes sensitive information about your mental or emotional health, as described above. We do not sell personal information, use it for targeted advertising, or use it for profiling that produces legal or similarly significant effects.
To make a request, email privacy@higherdetail.com from the email address linked to your account. We will respond within 45 days.
Appeals. If we decline your request, you can appeal by replying to our decision or emailing privacy@higherdetail.com with "Appeal" in the subject line. We will tell you the outcome in writing, with our reasons, within 60 days. If we deny your appeal, you can complain to your state attorney general.
See also our Consumer Health Data Privacy Policy.
Complaints
If you have a concern about how we handle your information, email privacy@higherdetail.com. We will acknowledge your complaint within 30 days and tell you the outcome.
You can also complain to the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint, 0303 123 1113, or Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. If you live in the EU, you can complain to your local data protection authority.
Changes to this policy
When we update this policy we will post the new version here and change the version number and effective date above. For material changes we will also tell you in the app or by email, and ask for your consent again where the law requires it.
Contact
Higher Detail Limited, 7 Crossbrook Street, Cheshunt, Waltham Cross, EN8 8EB, United Kingdom
privacy@higherdetail.com